Last updated: October 22, 2025
We take your privacy seriously. Here's how we handle your information at Valor Haven Architecture.
Look, we're architects, not data miners. At Valor Haven Architecture, we believe in transparency - whether that's in our sustainable building designs or how we handle your personal info. This privacy policy isn't full of legal mumbo-jumbo meant to confuse you. We're gonna break down exactly what we collect, why we need it, and what we do with it.
By using our website or engaging with our services, you're agreeing to this policy. If something here doesn't sit right with you, let's talk about it. We're reasonable folks who just happen to design buildings for a living.
This policy applies to all visitors and clients interacting with Valor Haven Architecture through our website, email correspondence, or in-person consultations at our Vancouver office.
When you reach out through our contact forms or email us directly, we collect stuff like your name, email address, phone number, and whatever details you share about your project. If you're hiring us for a job, we'll need more detailed info - property addresses, project specifications, budget ranges, that sort of thing.
Our website picks up some technical data when you visit - your IP address, browser type, device info, and which pages you click through. Nothing creepy, just standard web analytics that help us understand how people use our site and where we can improve things.
During active projects, we collect and store architectural drawings, site photos, correspondence, meeting notes, and all the documentation that goes into creating sustainable contemporary designs. This stuff's essential for doing our job right and maintaining proper project records.
What We Don't Collect: We don't ask for or store financial information like credit card numbers - payments go through secure third-party processors. We also don't collect sensitive personal data unless it's directly relevant to a specific project requirement.
We're pretty straightforward about this. Your information helps us:
We won't use your info for anything sketchy or unrelated to our architectural practice. If we want to feature your project in our portfolio or marketing materials, we'll always ask for your written consent first. Some clients love the publicity, others prefer to keep things private - both are totally fine with us.
We're not in the business of selling your data. Period. However, there are some situations where we need to share information to get the job done:
Architecture isn't a solo sport. We work with structural engineers, sustainability consultants, contractors, and other professionals. They'll need access to relevant project information, but only what's necessary for their specific role. Everyone we work with is bound by confidentiality agreements.
We use trusted third-party services for things like website hosting, email communications, cloud storage, and project management software. These providers have access to data only as needed to perform their functions and are contractually obligated to keep it secure.
If we're legally required to disclose information - think court orders, regulatory compliance, or protecting someone's safety - we'll do so. We'd give you a heads-up if possible and legally permitted.
In the unlikely event that Valor Haven Architecture is acquired or merges with another firm, your information would transfer to the new entity. We'd notify you beforehand and ensure the new owners honor this privacy policy.
We never sell, rent, or trade your personal information to third parties for their marketing purposes. That's not how we roll.
Yeah, we use cookies - the digital kind, not the chocolate chip variety (though we do keep those in the office kitchen). Here's what's happening:
These are necessary for the website to function properly. They remember your preferences, keep you logged in if you have an account, and generally make the site work smoothly. Can't really turn these off without breaking things.
We use tools like Google Analytics to understand how visitors interact with our site. Which pages get the most views? Where do people spend their time? This data helps us improve the user experience. The information is anonymized and aggregated - we're not tracking individuals.
These remember your choices and preferences to personalize your experience on future visits.
You can control cookie settings through your browser. Most browsers let you block or delete cookies, though this might affect how well the site works for you. If you're in the EU or other regions with specific cookie laws, you'll get a proper cookie consent banner when you first visit.
Do Not Track: We respect Do Not Track signals and won't track users who have DNT enabled in their browsers.
We take data security seriously - probably as seriously as we take structural integrity in our building designs. Your information is protected through:
That said, no system is 100% hack-proof. We can't guarantee absolute security (no one honestly can), but we're doing everything reasonably possible to protect your data. If we ever experience a data breach that affects your information, we'll notify you promptly and tell you what happened and what we're doing about it.
Your part: Keep your login credentials (if applicable) secure, use strong passwords, and let us know immediately if you suspect any unauthorized access to your information.
It's your data, and you've got rights. Here's what you can do:
Want to know what information we have about you? Just ask. We'll provide you with a copy of your personal data we're processing.
If we've got something wrong, let us know and we'll fix it. Accurate information matters, especially when we're designing your building.
You can ask us to delete your personal information. We'll comply unless we have a legitimate reason to keep it (like ongoing projects, legal requirements, or contractual obligations).
Don't want our newsletter or updates anymore? No hard feelings - there's an unsubscribe link in every email we send.
You can request your data in a structured, commonly used format to transfer to another service provider.
You can object to how we're using your information in certain circumstances.
If we're processing your data based on consent, you can withdraw it anytime.
To exercise any of these rights, shoot us an email at info@valorhaven.info or give us a call at (604) 555-0147. We'll respond within a reasonable timeframe - usually within 30 days. If you're in Canada, you also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you think we're mishandling your data.
Our website might link to other sites - manufacturer websites, sustainability resources, partner organizations, whatever. Once you click away from our site, we're not responsible for what happens over there. Those sites have their own privacy policies, and you should read 'em before sharing personal info.
We try to only link to reputable sources, but we can't control or vouch for third-party practices. Be smart about what you share online, no matter whose website you're on.
If we feature social media plugins or links, clicking them will take you to platforms like Instagram or LinkedIn, which have their own data collection practices. We don't control what they do with your info - that's between you and them.
Our services aren't directed at children under 13, and we don't knowingly collect information from kids. If you're under 13, please don't submit any personal information through our website.
If we discover we've inadvertently collected data from a child under 13, we'll delete it promptly. Parents or guardians who believe we might have information about their child should contact us immediately at info@valorhaven.info.
Privacy laws evolve, our practices might change, and we may need to update this policy from time to time. When we do, we'll update the "Last updated" date at the top of this page.
For minor changes, the updated policy will just go live here on our website. If we make significant changes that affect how we handle your data, we'll let you know more directly - probably through email if we have your address, or via a prominent notice on our website.
We'd recommend checking back here occasionally to stay informed. It's not the most exciting reading material, but it's good to know where you stand.
Got questions about this privacy policy? Concerns about how we're handling your data? Want to exercise your privacy rights? We're here to help.
1250 West Hastings Street, Suite 402
Vancouver, BC V6E 2M4, Canada
(604) 555-0147
info@valorhaven.info
We'll do our best to respond to your inquiry within a reasonable timeframe. If you're not satisfied with our response, you have the right to contact the appropriate privacy regulatory authority in your jurisdiction.
Privacy matters to us, and we're happy to discuss any concerns you might have about how we handle your information.
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